Job Details

Senior Student Affairs Case Manager

Position Number: 6060183
Location: Madison, WI
Position Type: Student Affairs and Services

Senior Student Affairs Case Manager

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
March 10, 2025

Application Deadline:

Salary Information:
$64,467 - $80,583

Department:
Disability Resource Services - Student Services

Job Description:

Madison College's Dean of Students Office (DOSO) is seeking a Senior Student Affairs Case Manager to lead, coordinate, and manage various highly confidential responsibilities, activities, and projects. This role requires independent judgment and discretion while supporting the core functions of the Dean of Students Office (DOSO), including Student Concerns & Complaints, Student Conduct, Harassment/Discrimination, Title IX & Sexual Misconduct, Behavioral Intervention, and Prevention/Awareness Programming and Training.

This position plays a key role in supporting DOSO programming that fosters student success, retention, and completion. Senior Student Affairs Case Manager assists with departmental goal setting, retrieving, organizing, and analyzing data for reporting and unit planning, and identifying holistic student and business needs. The role also involves making and implementing recommendations that positively impact students, the department, and the college community. Additionally, the Case Manager will assist with onboarding, training, coaching, and assigning tasks to department staff, including student employees.

Providing culturally responsive student services, the Senior Student Affairs Case Manager will address the complex academic, social, emotional, cognitive, and behavioral health needs of students and facilitate referrals to college and community-based programs. This role will also serve as a functional expert and consultant for assigned schools, departments, and college employees, including staff, faculty, and managers.

The ideal candidate will have strong organizational, computer, and conflict management skills, the ability to work independently, and the capacity to engage effectively with a diverse internal and external college community. Maintaining strict confidentiality and handling sensitive information with tact and diplomacy are essential.

This position reports to the Dean of Students Office leadership, currently the Manager of DOSO and Disability Resource Services (DRS).

This is a year-round (52-week) position with standard business hours of Monday through Friday, 8:00am - 4:30pm. Occasional evening and weekend work may be required but is not typical. This position has the option to perform work remotely, with the expectation for in office work three (3) days a week. Subject to change per Madison College policy.

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison College's dedication to promoting equity, inclusion, and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled, with a first consideration date of April 1,2025, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (3)

Resume
Cover Letter
Response to Supplemental questions

SUPPLEMENTAL QUESTIONS:

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than 1 page each question.

Describe your experience engaging with a diverse student body and/or workforce.
How do you see this position impacting students and employees with varying beliefs, behaviors and backgrounds?

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

Leadership and Coordination:

Serves as a lead in coordinating, scheduling, and directing some work of department staff, Dean of Students Office events, workshops, and activities; Fosters a healthy and inclusive team and office environment.
Maintains ongoing communication with School Deans, Associate Deans, other management, staff, and faculty to address student-related issues, concerns, and complaints.
Utilizes retention, conduct, and complaint data to recommend prevention/awareness activities, interventions, and support services.

Assessment, Intervention, Counsel and Case Management:

Assesses and responds to complex student concerns and complaints against a college system, process, department, or employee by analyzing and prioritizing cases, issuing interim actions, consulting, counseling, and providing recommendations to the Dean of Students or designee.
Provides comprehensive assessments, case planning, and management of an array of student issues and concerns informed by evidence-based practices,
Assists in responding to acute mental health emergencies and crisis situations; Conducts student risk assessments (harm towards self or others) under supervision.
Counsels and consults with college community members (students and college employees) regarding multifaceted student concerns such as interpersonal conflicts, crises, behavioral and mental health concerns; Takes appropriate action to resolve issues with students, faculty, and staff.
Serves on the Behavioral Intervention Team (BIT) and Title IX coordination team; engages in behaviorally based assessments of students to identify and mitigate barriers to personal and academic success, recommends options to best address student behavioral concerns; assists in the development and maintenance of reporting protocols and processes to proactively identify and engage in early intervention in support of student success.
Provides solution-focus direct services to address a wide range of inter/intrapersonal, social, emotional, psychological, behavioral health, and developmental needs of Madison College's diverse student population.

Student Conduct and Civil Rights Investigation and Adjudication:

Counsels students and college employees regarding Student Code of Conduct issues, formal and informal conflict resolution strategies, and judiciary affairs.

Conducts investigations into charges of student misconduct (e.g., Student Conduct Code, Title IX, Discrimination); creates an investigative plan, conducts interviews with involved parties, makes credibility assessments, prepares and presents summaries of investigations and appropriate supporting documents, and communicates with the parties while protecting the neutrality, integrity, and privacy of the investigation. Acts as an impartial and unbiased party in the investigation and provides detailed reports summarizing the investigation.
Serves on formal student conduct administrative decision-making body and Civil Rights Advisor.

Education Programming and Communications:

Develops and facilitates activities that support the DOSO core functions, including Student Concerns & Complaints, Behavioral Intervention, Student Conduct, Harassment/Discrimination, Title IX & Sexual Misconduct, and Prevention/Awareness programming and training.
Develops and facilitates compliance-related training for the college community in the areas of Title IX regulations, Clery Act, State higher education laws, drug-free schools, sexual harassment, equity, and cultural awareness.
Develops and delivers education and training for faculty, staff, and students to showcase DOSO resources such as information about health, wellness, and safety procedures/activities; promotes a positive campus culture/climate and encourages personal responsibility and awareness of the Student Code of Conduct.
Develops and maintains website and intranet content.

Policy, Procedure, and Process Improvement:

Assists in creating and maintaining policies, procedures, and protocols.
Participates in the development and execution of annual strategic plan objectives.
Manages and updates Maxient system configurations. Maintains official conduct records in accordance with institutional policy and relevant laws, utilizing the Maxient Network.

Knowledge, Skills & Abilities:

Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Demonstrated ability to provide effective leadership, coaching, and supporting staff and colleagues in a collaborative and team-based environment; uses appropriate inter-personal skills to reduce tension, resolve conflicts and diffuse disagreements; exhibits self-confidence and initiative; manages change within the workplace to improve efficiencies; Interacts with others in a way that inspires trust, confidence and integrity.
Ability to consult and counsel others in a culturally responsive manner; Effectively assess and manage crisis and conflict situations; conduct risk assessments. Identifies and understands issues and problems and using effective approaches to develop appropriate solutions; Analyzes situations by gathering and organizing information; assesses cause and effect relationships and recommends potential resolutions. Ability to work independently and to pro-actively solve problems and improve processes.
Demonstrated Knowledge and understanding of job-related laws/regulations, and organizational policies, procedures and systems. Ability to interpret, and apply applicable laws, rules, regulations, policies and procedures. Knowledgeable in equity and inclusion principles and practices.
Maintains an open mind; performs a wide variety of tasks, makes decisions under pressure, and changes focus as demands change; transitions smoothly from one task to another as stakeholder demands change; Effectively manages one's time to ensure work is completed effectively; coordinates own time in conjunction with others to avoid conflicts; leverages available resources to maximum efficiency
Knowledge of and ability to learn and use advanced features of software, such as Microsoft Office, Maxient, PeopleSoft Student Administration System, Navigate Student Success Platform, CRM, Workday and Cognos. Ability to learn and retain new information, systems and processes.

Minimum Requirements:

Bachelors Degree with emphasis in Student Affairs, Counseling, Social Work, Psychology or related field or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
Five (5) years of professional experience directly related to Student Affairs/Student Services with two (2) years working in Dean of Students Office, Conduct, Behavior Intervention, Student Housing or related department.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Senior-Student-Affairs-Case-Manager_R0005359

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

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As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.